HAIRDRESSING/HAIREXTENSION - PRIVACY POLICY

Rules/Policy:

• NO plus 1’s (Family\Friends) If this happens they will be refused entry at the door and will be sent away.
• We do not allow children to accompany us to appointments unless I have given my approval. You will be turned away and still have to pay your appointment in full.
• I am a home-based salon with 1:1 appointments only.
• Please make sure to arrive on time for your appointment and NOT late.
• Please ensure you go to the cash point before your appointment as all payments are made upfront before I start your hair.
• In order to ensure your hair stays flawless, please follow all of the aftercare and maintenance guidelines.
•  If you arrive early for your appointment please message me when you arrive outside and I will let you know if I am ready. We do not have a waiting area. 
• All new clients require a face to face skin test, strand test and consultation upon booking.
• Please make sure you are booking your hair extension maintenance appointments in advance. We recommend every 4-6 weeks, however you can go up to 8 weeks

Cancellation Policy:

Cancellations made less than 72 hours prior to the appointment will be subject to a 50% cancellation fee. In order to keep your deposit 5+ business days must be given in order to move your deposit to another day. Failure to pay the cancellation fee you will be removed from our client list.

Late Policy:

Please ensure that you are on time for your appointment. You are given a 15-minute grace period. If you are more than 15 minutes late your appointment will be canceled and you will be asked to reschedule. 

No Show Policy:

If you’re a no-show you will lose your deposit and 50% of the missed booking will be charged. Failure to pay this you will be removed from our client list. If you are a no-show and you haven’t informed me as to why you couldn’t make your appointment you lose your deposit and no future appointments will be allowed.This includes consultations and appointments.

Payments:

All Appointments require a NON-REFUNDABLE deposit in order to secure your booking. The remaining balance is to be paid in CASH or BANK TRANSFER.

Covid Policy:

If you have tested positive for covid this means your appointment will be canceled and your non-refundable deposit will be lost. You will not be charged the remaining balance of the appointment. Once you test negative please wait 48 hours before rescheduling your appointment,

Hair Extension Maintenance:

Nano ring/Micro ring hair extension maintenance is due every 4-6 weeks, If you go over this there will be an added charge to your appointment. Having nano/micro ring hair extensions in your hair for longer than 8 weeks will require you to get them removed and take a break. Once you have had a break for a couple of weeks you can have them fitted again. Keeping your hair in the best condition is our main priority.

Tape In Extension's Policy:

Tape extensions require a lot of maintenance. I will not be held responsible if you don't maintain your tape extensions. We recommend booking your maintenance appointments in advance. In order to check the integrity of your natural hair, I require regular maintenance appointments.

Those who skip their 2-3 week maintenance appointment and don't maintain their tapes at home will have their tapes removed at 6 weeks. No further fittings will be provided by Zianahair if the tape extensions have been removed by you or another stylist.

Your extensions may need to be removed if I believe they aren't being taken care of properly and are damaging your natural hair. Any hair loss, damage, or breakage of your natural hair will not be my responsibility if you fail to schedule your maintenance appointments. Following the recommended aftercare is extremely important.

• We recommend booking your maintenance appointments in advance.
• In order to check the integrity of your natural hair, we recommend booking a 2-3 week maintenance appointment.
• Tape in hair extensions require a lot of maintenance. Zianahair/the stylist will not be held responsible if you do not maintain your tape in extensions.
• No further fittings will be provided by Zianahar if the tape extensions have been removed by you or another stylist.
• Ziana hair does not fit/maintain tape extensions unless they are brand new and you are a Zianahair client.
• Your extensions may need to be removed if I believe they are not being taken care of properly and are damaging the natural hair.
• Any hair loss, damage, or breakage of your natural will not be the salon/stylists responsibility if you fail to book in your maintenance appointments.
• Following the recommended aftercare is extremely important.
• If you notice any tapes slipping within the 2-3 week mark, please book in for a mini maintenance appointment.

Wig Install's Information:

• If you require a Patch Test these are done at your OWN request, A disclaimer form will be filled out on the day. Please disclose any allergies prior to your booking.
• I do NOT work with low hairlines
• Please inform me in advance if you have any specific hairline's so that I can prepare everything accordingly.
• Your own matching foundation must be provided by yourself, if not a £5 fee will be added on. please don’t forget this as it contributes to having a flawless installation.
• Your hair must come pre-cornrowed, flat (12+ rows ONLY), showing up with your hair not cornrowed will lead to a straight cancellation (the remaining amount will still have to be paid).
• For security reasons, if your email address is entered incorrectly when booking, you will be required to rebook.
• After leaving the salon, it is your responsibility to maintain your installation. It is essential that you wrap your hair every night and wear a silk bonnet.

When signing a ZIANAHAIR/Crown Extensions document (Consultation Form, Skin Test Form, Hair Extension Form) you are agreeing to the Terms and Conditions and the Privacy Policy. Once signed you cannot hold ZIANAHAIR/Crown Extensions or the Stylist responsible.