HAIRDRESSING/HAIREXTENSION - PRIVACY POLICY

PRIVACY POLICY
Hairdressing / Hair Extensions

Rules/Policy:

  • Friends, Family or Children are not permitted in the treatment area for safety reasons.
  • Children cannot accompany you to your appointment unless zianahair has given their approval. 
  • Home-based salon with 1:1 appointments only.
  • Please make sure to arrive on time for your appointment and not late.
  • If you would like to pay via cash please go to the cash point before your appointment as all payments are made upfront before I start your hair.
  • In order to ensure your hair stays flawless, please follow all of the aftercare and maintenance guidelines.
  •  If you arrive early for your appointment please message me when you arrive outside and I will let you know if I am ready. We do not have a waiting area. 
  • All new clients require a face to face skin test, strand test and consultation upon booking.
  • Please make sure you are booking your hair extension maintenance appointments in advance. We recommend every 4-6 weeks, however you can go up to 8 weeks

Cancellation Policy:

Cancellations made within 72-24 hours of the appointment will be subject to a 50% cancellation fee.

No-shows or cancellations made on the day of the booking will be charged 100% of the appointment cost.

If you wish to reschedule your appointment, we ask you to give us 7 days notice. Cancellations/rescheduling inside the 7 days notice will result in you losing your deposit and you will need to rebook through the booking system. Please note you can only reschedule your appointment twice before forfitting your deposit and you will need to rebook through the booking system.

Late Policy:

If you are more than 15 minutes late, it's likely you will not be able to have your full service carried out. We may be able to offer you a half head colour instead of the full. Our appointments run back to back and being more than 15 minutes late can make the remaining appointments run behind schedule. Unfortunately in some cases if you are more than 15 minutes late your appointment will be canceled and you will be asked to reschedule.

Payments:

All Appointments require a NON-REFUNDABLE deposit in order to secure your booking. This is strictly non-refundable. The remaining balance is to be paid in CASH or BANK TRANSFER.

Covid Policy:

If you have tested positive for covid this means your appointment will be canceled and your non-refundable deposit will be lost. You will not be charged the remaining balance of the appointment. Once you test negative please wait 48 hours before rescheduling your appointment,

Hair Extension Maintenance:

Nano ring/Micro ring hair extension maintenance is due every 4-6 weeks, If you go over this there will be an added charge to your appointment. Having nano/micro ring hair extensions in your hair for longer than 8 weeks will require you to get them removed and take a break. Once you have had a break for a couple of weeks you can have them fitted again. Keeping your hair in the best condition is our main priority.

Tape In Extension's Policy:

Tape extensions require a lot of maintenance. I will not be held responsible if you don't maintain your tape extensions. We recommend booking your maintenance appointments in advance. In order to check the integrity of your natural hair, I require regular maintenance appointments.

Those who skip their 2-3 week maintenance appointment and don't maintain their tapes at home will have their tapes removed at 6 weeks. No further fittings will be provided by Zianahair if the tape extensions have been removed by you or another stylist.

Your extensions may need to be removed if I believe they aren't being taken care of properly and are damaging your natural hair. Any hair loss, damage, or breakage of your natural hair will not be my responsibility if you fail to schedule your maintenance appointments. Following the recommended aftercare is extremely important.

  • We recommend booking your maintenance appointments in advance.
  • In order to check the integrity of your natural hair, we recommend booking a 2-3 week maintenance appointment.
  • Tape in hair extensions require a lot of maintenance. Zianahair/the stylist will not be held responsible if you do not maintain your tape in extensions.
  • No further fittings will be provided by Zianahar if the tape extensions have been removed by you or another stylist.
  • Ziana hair does not fit/maintain tape extensions unless they are brand new and you are a Zianahair client.
  • Your extensions may need to be removed if I believe they are not being taken care of properly and are damaging the natural hair.
  • Any hair loss, damage, or breakage of your natural will not be the salon/stylists responsibility if you fail to book in your maintenance appointments.
  • Following the recommended aftercare is extremely important.
  • If you notice any tapes slipping within the 2-3 week mark, please book in for a mini maintenance appointment.

Wig Install's Information:

  • If you require a Patch Test these are done at your OWN request, A disclaimer form will be filled out on the day. Please disclose any allergies prior to your booking.
  • I do NOT work with low hairlines
  • Please inform me in advance if you have any specific hairline's so that I can prepare everything accordingly.
  • Your own matching foundation must be provided by yourself, if not a £5 fee will be added on. please don’t forget this as it contributes to having a flawless installation.
  • Your hair must come pre-cornrowed, flat (12+ rows ONLY), showing up with your hair not cornrowed will lead to a straight cancellation (the remaining amount will still have to be paid).
  • For security reasons, if your email address is entered incorrectly when booking, you will be required to rebook.
  • After leaving the salon, it is your responsibility to maintain your installation. It is essential that you wrap your hair every night and wear a silk bonnet.

When signing a ZIANAHAIR/Crown Extensions document (Consultation Form, Skin Test Form, Hair Extension Form) you are agreeing to the Terms and Conditions and the Privacy Policy. Once signed you cannot hold ZIANAHAIR/Crown Extensions or the Stylist responsible.